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Have you been unable to solve your problem or answer your questions using the online help?

E-mail support:
webmeeting@acttel.com

Telephone support:

Dial: +1 877 900 9263 au Canada et aux États-Unis, +44 (0)20 8901 5483 au Royaume Uni et en Europe, +1800-735-511 (sans frais en Australie) ou +618-8104-5055 (International) en Australie, +852 2530 5588 ou +65-6332-0542 (International) en Asie


Logging In

Before logging in for the first time, Présentateurs and their guests should complete the «ReadyConnect» system check. In addition, please read system requirements for a list of supported browsers and system configurations.

Logging in as a Présentateur

  1. Visit the Sign-In URL at http://connect.actconferencing.com, enter your log-in credentials, and click Start.
    The conference window opens. You can prepare for the conference before starting the conference. However, you must start the conference before participants can join and you can use all of the conference tools.
  2. Click the Start button to begin the conference.
  3. Invite guests and provide instructions for logging in.

Logging in as a participant

  1. Visit the Participant Log-In URL at http://connect.actconferencing.com and complete the log-in form.
    If the Présentateur provided a Code d’accès du participant, enter the Code d’accès du participant to complete the log-in.
  2. Click Start.
  3. If the Présentateur has not started the conference or if the conference is locked, you will see a Waiting to Connect page. When the Présentateur starts the conference, you will automatically join the conference.
  4. The conference window opens and the Présentateur can see your name in the participants list.

Notes

  • If the Présentateur does not start the conference, the Participants cannot join yet box appears, and the Présentateur cannot use the Invite... link.
  • If the Présentateur does not unlock or start the conference within a specified amount of time, the participant is placed in a Conference Not Started page with instructions on how to return to the login screen.
  • If the total number of participants exceeds the allowable limit, the participant sees Conference Error page.



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