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Sending E-mails

When you create an event, the Event Summary page provides all of the information you need to invite attendees to register. In addition, you can choose from several automatically generated e-mails to help you communicate with your attendees after they have registered.

The following table describes the e-mail messages. You can preview any message by selecting the e-mail from the pull-down list on the Attendee E-mails page and clicking the Preview button.

Message Purpose Details
Event Announcement

Publicize your event, invite attendees, and provide a link to the registration page.

Create your own announcement by copying and pasting the event details and the registration link or by using the automatically generated announcement e-mail. See Announcing the Event.

Confirmation for presenter Confirmation sent to event presenter(s).
  • Provides event details including date and time.
  • Gives a link to the System Check.
  • Provides the link to join the Web conference.
Sent to the event presenter(s).
Registration approval

After attendees register, they receive a "Join" e-mail that communicates the following information:

  • Acknowledges the attendee's registration.
  • Provides event details including date and time.
  • Provides the option of adding the event to a calendar.
  • Gives a link to the System Check.
  • Provides the link to join the Web conference.
  • For a teleconference, provides access credentials.

If you select Each attendee must be approved before they can attend the event, you must approve each attendee's registration before the approval e-mail is sent.

If you select Attendees are automatically approved and can attend the event, all attendees automatically receive an approval e-mail after they register.

Registration denial Informs the recipient that the request to join the event has been denied. If you select Each attendee must be approved before they can attend the event, attendees automatically receive this message if you deny their registration.
Update Notification of event updates made after event creation. Generated after editing the event and clicking on the Save and Send button, Sent to registered participants of the event.
Cancellation Notification of an event cancellation. Generated only after clicking the Cancel and Send button during event cancellation. Sent to registered participants of the event.
Restoration Notification of the restoration of a cancelled event. Generated only after clicking the Restore Event and Send button during event restoration. Sent to registered participants of the event.
First reminder Reminds the person that they have registered. (Optional) Sent at time you specify (same day as event or on any day before event starts).
Second reminder Reminds the person that they have registered. (Optional) Sent at time you specify (same day as event or on any day before event starts).
Third reminder Reminds the person that they have registered. (Optional) Sent at time you specify (same day as event or on any day before event starts).
Thank you for attending Describes the event and thanks the recipient for attending. (Optional) Sent to attendees after the event.
Sorry you missed the event Describes the event and expresses regret that the recipient did not attend. (Optional) Sent to people who registered but did not attend the event.
Summary Report Gives a summary of the web conference session, including start time, duration, and attendance information. (Optional) Sent to the event Host after the completion of the conference.

Editing an e-mail message:

  1. Click on the event.
  2. Click Edit the Event.
  3. Select the E-mails tab.
  4. When you finish editing, click the Save button.

Sending a custom e-mail:

  1. Click on the event.
  2. Click Who registered?.
  3. Select attendees.
  4. Click Send e-mail to selected participants.
  5. Enter your custom message.

Note:

  • To see the status or change the definition of an e-mail, select the event and click View Event e-mails.



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